Field Applications Engineer (FAE) - Server After-Sales Service

About the company

Compal Electronics, a leading Original Design Manufacturer (ODM), stands as a global powerhouse in advanced manufacturing and design. The company collaborates with top innovators to transform visionary ideas into scalable, real-world solutions. Compal’s world-class R&D and engineering teams drive the development of some of the world’s most advanced laptops, smart devices, cloud servers, automotive electronics, and smart healthcare solutions. With nearly four decades of innovation, Compal continues to push boundaries, seamlessly integrating hardware and software expertise to meet the demands of tomorrow’s technology landscape. Recognized as one of the Top 6 in Taiwan’s Manufacturing Industry (CommonWealth, 2024) and a multi-year Forbes Global 2000 honoree, Compal also earns acclaim for its international award-winning product design. Committed to bold ideas, human-centric design, and sustainable outcomes, Compal serves as a trusted partner for those investing in cutting-edge technology or tackling ambitious challenges. By fostering collaboration and delivering breakthrough solutions, Compal shapes the future of technology alongside its partners. For more information, visit Compal’s website. http:/www.compal.com

Key Responsibilities:

SMT (PCBA) + System/FATP

1. RMA handling, test report writing
2. Monitor system test performance and manage defect analysis
3. Conduct failure analysis and repairs for products such as motherboards, GPU computing cards, and servers.
4. Analyze customer complaint issues and provide detailed solutions.
5. Perform root cause analysis on defects, deliver feedback, and prepare comprehensive reports.
6. Input design improvement, customer feedback to engineering for product, service continuous improvement to enhance company product lines also to achieve customer satisfaction.
7. Consult with engineering and cross-functional collaboration to resolve product issues to achieve customer satisfaction
8. Performs other related duties as assigned.

Qualifications:

• Experience with SQE management.
• Strong analytical and problem-solving abilities.
• Solid knowledge of failure analysis techniques and tools.
• Experience in handling electronic products or related hardware is a plus.
• Familiar with SMT processes.
• Strong stress resilience and cross-departmental collaboration skills.
• Excellent communication skills for collaboration with cross-functional teams and reporting findings

Educational Requirements:

• University / Bachelor's degree or above, in an Engineering/Science field

What We’re Looking For:

• Core Competencies: Stress Resilience, Teamwork, Integrity, Accountability, Problem Analysis and Resolution Skills
• General Competencies: Logical Thinking and Statistical Analysis, Communication and Negotiation Skills, Emergency Situation Judgement and Handling
• Management Competencies: Organization and Planning, Cross-Departmental Communication and Coordination, Work Efficiency Management

Job Type:

• Full-time

Pay:

• Apply to learn more

Work Location:

• Austin, TX
• In person